FAQ
1. How long does shipping take?
Shipping times may vary depending on your location. Generally, it takes about 7-14 business days for orders to be delivered. Please note that international orders may take longer due to customs clearance processes.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
3. Can I track my order?
Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
4. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. Please note that the item must be in its original condition and packaging.
5. How do I initiate a return?
To initiate a return, please contact our customer support team at info@thecreatestudio.com.au. They will provide you with further instructions on how to return the item and process your refund.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that additional customs fees and import duties may apply, and customers are responsible for any additional charges imposed by their country's customs authorities.
7. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
8. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos of the damaged or defective item to expedite the process.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. Please contact our customer support team for more information and to discuss your specific needs.
10. How can I contact your customer support?
You can contact our customer support team by emailing us at info@thecreatestudio.com.au. We strive to respond to all inquiries within 24 hours.